With the exception of some rare cases alien to PROZIS, all orders placed and paid for via Credit Card or PayPal will be shipped on the same day, as long as the payment is realised before 15:00 on a working day. Orders paid for at a later time will be shipped on the next working day.

The bank transfer* payment option is subject to a confirmation period which can vary between 24 hours and 5 working days, according to the country from which the transfer is made. In regard to this payment method, Prozis has no control whatsoever over the term in which the transfer is executed, for which the customer's bank is responsible. In such cases, the order will be shipped on the day Prozis receives payment confirmation from the bank in question.

* The above-mentioned payment methods are not available for every country. To know what payment methods are available for the client's country, please read the information available, under "Payment Methods".

Should any concerns arise regarding the order (delivery address confirmation, payment verification, out-of-stock products, etc.), we will contact the client by Helpdesk message. We will wait for an answer from the client for three working days. The order will not be shipped until we receive an answer to our message. If no answer is received within the indicated time period, the order will be cancelled and its payment reimbursed to the client.


Once the order is shipped, the client will receive a confirmation email with the respective invoice, a tracking number and a link that allows tracking of the order on the transport service website.

The client may also access this tracking link by logging into his/her Prozis account and clicking on the "Orders" tab shown on the login page. By clicking on an order in the column "Orders History" on the left hand side of the screen, the client will be given all the information about that same order in the column "Order Details" on the right hand side of the screen, including the above-mentioned link.

It is possible that, at the time the shipping confirmation with the tracking number is sent to the client, attempting to track the order online does not yet provide any results. It may take up to 24 hours after receiving the shipping confirmation e-mail for any tracking updates to become available on the transport service website.

Orders are delivered from Monday to Friday, except for national or municipal holidays, at the address provided by the client when placing the order.

The client may receive the order at whatever address he/she prefers (with the exception of PO Boxes). All that needs to be done is to provide us with the address where he/she will be at between 9 a.m. and 7 p.m. The chosen transport service will attempt to deliver the order at the address indicated by the client.

WARNING: The client cannot choose a specific delivery time, because deliveries are conditioned by the routes defined by the transport service on the respective delivery date.

Providing an incorrect or incomplete address may lead to the parcel being returned to PROZIS, leading to extra costs that will be imputable to the client. Hence we recommend the client to always make sure that the delivery address he/she provides when placing the order is complete and accurate. Once the order is processed it is no longer possible to change either the delivery address, or the billing details.

Er kunden ikke til stede på den angivne adresse på leveringstidspunktet vil fremgangsmåden være som følger:


DPD vil lægge en besked der anmoder adressaten om enten at kontakte det firma der er ansvarlig for pakkens levering, eller DPDs kundeservice, så en ny og mere passende leveringsdato kan fastlægges. Adressaten har 5 hverdage til rådighed til at kontakte leveringsservicen og planlægge en ny levering. Overskrides denne tidsramme, bliver den pågældende ordre returneret til Prozis.


DHL Express

Once the customer's order has been shipped we guarantee a delivery deadline of 1 working day, unless the delivery address is in a remote area. In that case the delivery deadline amounts to 2 working days.


Once the customer's order has been shipped, delivery is due in 3 days or more, depending on the destination country.


Efter at ordren er blevet afsendt, garanterer vi en leveringsfrist på 4 hverdage, medmindre leveringsadressen er i et fjerntliggende område. I så fald beregnes leveringstiden til 5 hverdage.

WARNING: The delivery deadlines are guidelines and are therefore only be considered valid when there are no physical or structural impediments to delivery (e.g. incorrect delivery addresses or forces beyond our control such as strikes, missed connections and poor weather conditions, among others).


Forsendelsesomkostningerne beregnes automatisk af vores system og er afhængige af følgende faktorer:

  • Pakkens faktiske vægt eller dens volumenvægt (højeste værdi er gældende).
  • Transportfirmaets prislister som regelmæssigt opdateres.

Forsendelsesomkostningerne opdateres automatisk i takt med at kunden føjer varer til kurven.