There are several types of coupons, with different purposes, that Prozis can make available to their clients:
- Reimbursement coupons
- Coupons for product shipment with a future order
- Commercial coupons
- Promotional campaign coupons
- Money back coupons
Coupons like these are an option provided by Prozis to facilitate reimbursements to clients. They are provided by the Client Support Service via the helpdesk, and come in the form of alphanumerical codes. Coupons of this type can be created after handling complaints or claims regarding products sent by Prozis, or after product returns realized by clients. Their value always corresponds to the amount paid for the product(s) in question, and applying them results in a deduction of the corresponding value from the amount to be paid for the order. This type of coupon remains valid for 12 months after being created. If the coupon value exceeds the value of the order being placed, the difference will remain available as coupon credit for application on yet another order. As such, these coupons will only become inactive when they expire, or when all of the coupon credit is spent.
Reimbursement coupons can be used in combination with other coupons in a single order.
Coupons for product shipment with a future order
These coupons aim to substitute products provided by Prozis. They are provided by the Client Support Service via the helpdesk, and come in the form of alphanumerical codes. Coupons of this type can be created after handling complaints or claims regarding products sent by Prozis, or after product returns realized by clients.
Such coupons allow clients to add the product(s) in question to their new order free of charge. They have unlimited validity.
Commercial coupons are created after correspondence between the client and the Client Support Service, in exchange for feedback, suggestions for improvement, and complaints. They were developed by Prozis in an effort to keep the satisfaction level of their clients elevated.
They are provided in the form of alphanumerical codes that are provided via the helpdesk of the Client Support Customer Service. Coupons of this type can only be applied one time, and if the coupon value is not spent completely at once, the remaining credit will be lost to the client. Commercial coupons remain valid for 6 months after they are generated.
Promotional campaign coupons
These allow clients to benefit from promotions made available through Prozis' direct communication channels such as e-mails or social networks, or through partners, athletes or representatives of Prozis.
The coupon codes can be either alphanumerical or only alphabetical.
All promotions and advantages associated with this type of coupon, e.g., a discount on the order value or the addition of a free product, are immediately reflected in the client's shopping cart.
Their expiration date, as well as their maximum number of uses, are campaign-specific and subject to the conditions shown in each newsletter or other type of publication.
Coupons of this type are not applicable on the following brands: +WATT, Max Protein, Victory Endurance, Weider.
Money back coupons
These coupons were developed to allow the clients of Prozis to manage their purchases better.
Although to a certain extent these can also be considered promotional campaign coupons, the distinct way they work places them in a category of their own. What they have in common with typical promotional campaign coupons, is that they are provided as part of a promotional campaign made available by Prozis to the client.
Prozis makes it possible for the client to accumulate store credit in the form of a money back coupon. According to the total value paid by the client for the products indicated in the campaign, and the defined percentage, a value is calculated that corresponds to the discount percentage. This results in a coupon code that can be applied on the next order. Coupons of this type are provided in the form of either an alphanumerical or an alphabetical code.
The money back coupon code is sent to the client in the same e-mail that contains the order's invoice.
In case the client chose the cash-on-delivery payment method* while placing the order, the coupon will only become active once a payment confirmation is received by Prozis' Financial Department. This happens approximately 3 weeks after the order is delivered.
Coupons of this type can only be applied once. This means that, if the client does not use the coupon's entire value at once, the remaining credit will be lost to the client.
They cannot be used in combination with other money back coupons or any other coupon type, with the exception of reimbursement coupons. If a coupon of this type is applied, the client is excluded from any new store credit accumulation in case a new money-back campaign is in force. In other words, by placing an order and applying a coupon resulting from a previous money-back campaign, the client will not accumulate any credit through the campaign that is in force at the time of order placement. Shipping costs cannot be paid for by means of a money back coupon.
After their activation, money back coupons remain valid for a period of 90 days.
Whenever a product is returned to Prozis that was purchased within the context of a Money-back campaign, the credit that was accumulated through that purchase is to be deducted from the amount to be reimbursed, in all cases where the resulting coupon has already been applied.
*This payment method is not available in all countries.
It is the client who decides to apply a coupon, and also what specific coupon type is to be applied. This way, the client can choose the type of coupon that best serves his/her wishes and needs.
All coupons codes must be inserted and validated through a text box with this specific purpose, that appears during step 4 "Confirmation" of the order checkout process.