What are ProzisPoints?
ProzisPoints are points that the customer earns when purchasing any product from PROZIS. Each product has been awarded a certain number of points.
How can I tell how many ProzisPoints I can earn with each product?
You can see the number of ProzisPoints associated with each product on the product page. The number of points is on the right side of the image, next to the price.
What are ProzisPoints for?
ProzisPoints earned with each purchase will be accumulated in the customer's account to be used on future orders without the customer being forced to use them on the following purchase.
Do ProzisPoints have an expiration date?
Yes, ProzisPoints are valid for 12 months from the date of order completion.
How can I exchange my ProzisPoints for offers?
After placing items in the Shopping Cart and proceeding to the "Finalize Order" stage, a page will be displayed informing the customer of the total number of ProzisPoints available in their account. On this page (Stage 1 "Offers"), the customer may choose to spend their ProzisPoints on that order or save them for the next order by selecting the respective option. The customer can select the offers and respective quantities according to the number of ProzisPoints available in their account by clicking on "ADD TO CART". There is a limit of 15000 convertible ProzisPoints per order.
After selecting the desired offers, the customer must click on "NEXT STEP" in the bottom right corner of the page.
How can I confirm that products acquired with ProzisPoints will be shipped with the rest of my order?
When checking the products in the Shopping Cart in Stage 4, "Confirmation", the offers obtained by converting ProzisPoints will be marked "FREE" and will, therefore, be shipped at no cost to the customer. If the selected offers do not appear as expected, the customer is advised to repeat the procedure. At the bottom of the page, a box will be displayed indicating how many ProzisPoints have been exchanged for offers and how many ProzisPoints are available for subsequent orders. If the customer removes offers from the Shopping Cart before completing the order, the corresponding ProzisPoints will be refunded.
What is the advantage of accumulating ProzisPoints?
The customer may choose to accumulate ProzisPoints until they have the required number of points to redeem for whatever offer they want. A subsequent ProzisPoints exchange will always require the purchase of at least one product.
How can I earn more ProzisPoints?
Customers can earn more ProzisPoints by commenting on the products they've previously purchased from the online store. For this purpose, the customer must write a brief comment about the product, its features, or its quality, and then select the option "Send", which will represent their explicit, informed, and current consent to the possible publication of said comment. Thus, if the comment follows the internal guidelines established, it will be approved and published on the website. The customer will receive 15 ProzisPoints for each approved comment.
How much is a ProzisPoint worth?
Each ProzisPoint is worth €0.01
Where can I find more detailed information about my ProzisPoints?
You can view your accumulated ProzisPoints and usage history in your PROZIS account. For that purpose, the customer must log in using their login details, go to their personal area, and access their history on the "ProzisPoints" tab. On that page, the customer can check which products have been obtained with ProzisPoints, how many ProzisPoints they have earned with each product and quantity ordered, as well as the total amount of ProzisPoints available and currently being processed.
What does having ProzisPoints "In process" mean?
The meaning varies depending on the payment method selected. If the customer has chosen to pay by any method other than cash on delivery, having ProzisPoints "in process" means that the order where those ProzisPoints have been earned has not yet been shipped and invoiced. The ProzisPoints will be available in the customer account as soon as the order status changes to "Sent".
The products I acquired with ProzisPoints were not included in the order. What happened?
If the customer removes one or more products from the Shopping Cart after having selected products to be acquired in exchange for ProzisPoints, those products will also be removed and the respective ProzisPoints will be refunded. If the selected products have not been included in the order, the customer should check their ProzisPoints history to see if ProzisPoints have been deducted. If they have not, the products may not have been correctly added to the Shopping Cart and, as a consequence, have not been included in the order.
The ProzisPoints that I earned and exchanged for products on a particular order are not displayed in the ProzisPoints history. What happened?
This can happen for one of the following reasons:
The order has been canceled: ProzisPoints used and accumulated in that order have been canceled and are therefore no longer displayed in ProzisPoints history.
The order has been returned to PROZIS: ProzisPoints used and accumulated in that order were canceled as soon as the order was returned to the warehouse and are therefore no longer displayed in ProzisPoints history.
The customer has returned one or more products purchased in that order: once the order return has been processed, ProzisPoints earned for those products have been withdrawn and are therefore no longer displayed in ProzisPoints history.
The customer has received one or more damaged products: once the complaint has been validated by Customer Service, ProzisPoints earned on purchased products and/or exchanged for products have been withdrawn and are therefore no longer displayed in ProzisPoints history.
The customer has not received one or more products from the order: once the complaint has been validated by Customer Service, ProzisPoints earned on purchased products and/or exchanged for products have been withdrawn and are therefore no longer displayed in ProzisPoints history.
My ProzisPoints balance is negative. What happened?
This can happen for one of the following reasons:
An order has been returned to PROZIS, and the customer has exchanged the ProzisPoints accumulated in that order for products in a subsequent order: ProzisPoints earned on any returned order are withdrawn once that order is received. The ProzisPoints balance is updated as soon as the return process is complete. Therefore, if the customer places a new order and uses ProzisPoints earned on the returned order, the balance will become negative.
An order has been fully or partially returned and the customer has used part or all the ProzisPoints earned on that purchase for product(s) in that same order: the ProzisPoints earned on the purchase of a product are withdrawn once the item is returned to our premises. Therefore, if the customer exchanges ProzisPoints earned with said purchase for products and subsequently decides to return the purchased product, the ProzisPoints balance will become negative.
Can I exchange or return products obtained with ProzisPoints?
PROZIS does not accept the exchange or return of products obtained with ProzisPoints.
Can I use all my ProzisPoints for products in a single order?
Only a maximum of 15000 ProzisPoints can be used per order.