Payment Methods

PROZIS offers the following payment methods for purchases made through the online store: 

Credit card 

The customer can make the payment using a credit card thus benefiting from the liquidity and payment conditions offered by their bank. 

Is it safe to make an online payment using my credit card? 

All transactions on our website are secure. 

PROZIS uses a sophisticated fraud detection and prevention mechanism. Through this solution, it is possible to verify the authenticity of payments made online, while simultaneously ensuring the integrity and security of the customer's data as well as their identification. This security is enabled by Secure Sockets Layer (SSL) technology, which encrypts communications between the customer's software and our server so that communications cannot be intercepted. Therefore, PROZIS reserves the right to refuse the payment of an order if the transaction is found to be unlawful. Any and all activities deemed illegal will be immediately reported to the competent authorities. 

3D Secure 

3D Secure is a communication protocol designed to improve the security of online payments and to enable the authentication of the credit card user by the credit card issuing bank. Following a payment to an online store, a process is triggered to verify if the card used is valid. Should the credit card be considered valid, the security systems associated with the 3D Secure protocol verify the customer's identity, resorting to the credit card issuing bank in real time, which, in turn, validates the customer's identity and reports confirmation that the card used is legitimate. Such control is intended to protect credit card holders by reducing the likelihood of fraudulent use of their cards, ensuring greater effectiveness of the transaction. This protocol is used by Visa, under the name "Verified By Visa" and by Mastercard, under the name "Secure Code". 

How is credit card payment processed?  

After selecting the credit card payment option and clicking "Buy" on the last stage of the purchase process, the customer will be redirected to the webpage of the entity that ensures the payment transaction. On the said webpage, the required details of the credit card shall be entered, including the credit card number, the expiration date and the respective security code. In that sequence, the customer should click the "I validate my payment" button. 

If payment is declined, in the shopping cart window a message will be sent to the customer, indicating the verified error. In such an event, a new payment attempt is recommended; if the problem persists, contacting the respective bank or the credit card issuing entity for further information is recommended.  

Once paid, the amount will be debited from the customer's credit card account. If, for any reason, there should be the need to cancel the order, in whole or in part, the amount will be refunded within five working days. Predictably, the transaction will be reflected in the customer's card statement after three business days from the date it was made. 

Remark: Payments are always made in Euros, even when prices are displayed in other currencies. Some banking entities may charge exchange rates. PROZIS is totally unaware of this fact and therefore takes no responsibility for it. 

Deposit/Bank Transfer 

Should the customer prefer not to pay the order when placing it, the payment can be postponed via bank transfer. The order will only be shipped once PROZIS receives bank confirmation that the transfer has been received on its bank account. 

It is highly recommended to indicate the order number as a remark of the bank transfer operation. 

Any additional fees charged by the bank will be borne by the customer. 

Products will be reserved for 6 days. If the payment of the order is not received within that time period, the order will be canceled.