Payment Methods

PROZIS offers the following payment methods for purchases made through the online store:


Credit card


The customer can make the payment using a credit card and so benefiting from the liquidity and payment conditions offered by their bank.


Is it safe to make an online payment using my credit card?


All transactions on our website are secure.


PROZIS uses a sophisticated fraud detection and prevention mechanism. Through this solution, it is possible to verify the authenticity of payments made online, simultaneously ensuring the integrity and security of the customer's data as well as their identification. This security is enabled by Secure Sockets Layer (SSL) technology, which encrypts communications between customer's software and our server so that communications cannot be intercepted. Therefore, PROZIS reserves the right to refuse the payment of an order if the transaction is found to be unlawful. Any and all activities deemed illegal will be immediately reported to the competent authorities.


3D Secure


3D Secure is a communication protocol designed to improve the security of online payments and to enable the authentication of the credit card user by the credit card issuing bank. Following a payment to an online store, a process is triggered to verify if the card used is valid. Should the credit card be considered valid, the security systems associated with the 3D Secure protocol verify the customer's identity, resorting to the credit card issuing bank in real time, which, in turn, validates the customer's identity and reports confirmation that the card used is legitimate. Such control is intended to protect credit card holders by reducing the likelihood of fraudulent use of their cards, ensuring greater effectiveness of the transaction. This protocol is used by Visa, under the name "Verified By Visa" and by Mastercard, under the name "Secure Code".


How is the credit card payment processed?


After selecting the credit card payment option and clicking "Buy" on the last stage of the purchase process, the customer will be redirected to the webpage of the entity that ensures the payment transaction. On the said webpage, the required details of the credit card shall be entered, including the credit card number, the expiration date and the respective security code. In that sequence, the customer should click the "I validate my payment" button.


If payment is declined, in the shopping cart window a message will be sent to the customer, indicating the verified error. In such event, a new payment attempt is recommended; if the problem persists, contact with the respective bank or the credit card issuing entity for further information is recommended. -


Once paid, the amount will be debited from the customer's credit card account. If, for any reason, there should be the need to cancel the order, in whole or in part, the amount will be refunded within five working days. Predictably, the transaction will be reflected in the customer's card statement after three business days from the date it was made.


Remark: Payments are always made in Euros, even when prices are displayed in other currencies. Some banking entities may charge exchange rates. PROZIS is totally unaware of this fact and therefore takes no responsibility for it.


ATM


ATM payments can be made through the ATM network or through Homebanking.


Once the order is completed, an ATM reference will be generated. The customer will receive this reference in the order confirmation email, although it will also be available on the "Orders" tab of their PROZIS account.


To pay at an ATM, the customer shall select the "Payment for Services / Purchases" option and enter the corresponding entity, reference, and amount.


The order will predictably be shipped on that same day if payment is made before 2 p.m. of a business day. Orders paid at a later time will, predictably, be shipped on the following business day.


Remark: Since the bank reference generated is valid for a limited time, failure to verify the payment within that timeframe will determine the cancellation of the order. The aforesaid delivery times will be met if under normal order processing conditions, with a proviso for the cases of exceptional increase in the volume of orders that may occur during festive periods or during promotional campaigns, as well as for other eventualities that may prevent the regular provision of the delivery service.


MB WAY


The customer can pay their order via the MB WAY payment system (mobile app). To do so, in the order process this payment method must be selected. The customer shall then indicate the mobile phone number to which the app is associated after which shall access the mobile app and follow the steps to confirm the indicated purchase order.


Remark: In the event the number entered does not correspond to a payment number registered in that application, the following message will be displayed: "Your payment could not be validated. We have received the following message: Inexisting MB WAY alias".


As indicated in the application, payment must be made within five minutes, otherwise the order will be cancelled. If the payment is successfully completed by 2:00 pm on a working day, the order is expected to be shipped on that same day. Orders paid after that time will be shipped on the next business day.


Warning: The shipping times indicated will be met under normal conditions of order processing, so exceptions are made for exceptional increases in the volume of orders that may occur during holiday periods or during promotional campaigns, as well as other eventualities that prevent the regular delivery service.


MB WAY


The customer can pay their order via the MB WAY payment system (mobile app). To do so, in the order process this payment method must be selected. The customer shall then indicate the mobile phone number to which the app is associated after which shall access the mobile app and follow the steps to confirm the indicated purchase order.


Remark: In the event the number entered does not correspond to a payment number registered in that application, the following message will be displayed: "Your payment could not be validated. We have received the following message: Inexisting MB WAY alias".


As indicated in the application, payment must be made within five minutes, otherwise the order will be cancelled. If the payment is successfully completed by 2:00 pm on a working day, the order is expected to be shipped on that same day. Orders paid after that time will be shipped on the next business day.


Warning: The shipping times indicated will be met under normal conditions of order processing, so exceptions are made for exceptional increases in the volume of orders that may occur during holiday periods or during promotional campaigns, as well as other eventualities that prevent the regular delivery service.


Cash on Delivery


When choosing the Cash on Delivery payment method, the payment will only take place upon order delivery.


Orders placed with this payment method are limited to a maximum of 250,00 €.


Depending on the carrier, the payment may be made by debit card or cash. The customer should take note that, for payments in cash, the exact amount to be paid should be provided as couriers are not required to carry change. This means that, if the amount paid is higher than the amount charged, the customer will risk losing the difference, for which PROZIS cannot be held responsible.


Remark: This payment method may cause the charge of an additional delay of 24 hours on order delivery. Opting for this method may also determine an additional cost to be charged by the selected carrier. The aforesaid delivery times will be met if under normal order processing conditions, with a proviso for the cases of exceptional increase in the volume of orders that may occur during festive periods or during promotional campaigns, as well as for other eventualities that may prevent the regular provision of the delivery service.





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