About our secure Payment Methods
It is possible for the client to use a credit card and take advantage of the transaction speed and flexibility offered by this payment method. All transactions on our website are secure.
Is it safe to pay online using my card?
Prozis uses a state-of-the-art fraud detection and prevention mechanism. This solution allows verification of the authenticity of online payments, while ensuring our clients data integrity and security, as well as their identification.
This security feature is provided via SSL technology (Secure Socket Layer) that encrypts the communications between the client's computer and our server, so that they cannot be intercepted. Thus, Prozis reserves the right to refuse any order paid by a transaction considered illicit. All and any activities considered illegal will be immediately reported to the competent authorities.
3D Secure is a communication protocol designed to improve online payments and to enable the authentication of the card user by the credit card issuer. When paying at an online store, a credit card validation process is activated. If the credit card is considered valid, 3D Secure protocol security systems check the client's identity, resorting in real time to the credit card issuer. The issuer validates the client's identity and informs the store system that the card being used is legitimate.
The goal is to protect credit card users, minimising the possibility of fraudulent credit card use and improving the overall transaction performance. This protocol is used by Visa, with the 'Verified by Visa' designation, and by Mastercard, with the 'SecureCode' designation.
How is the credit card payment processed?
After selecting the credit card payment option and clicking on 'Place Order', the client is directed to the Redunicre payment platform where the necessary credit card data needs to be inserted, consisting of the credit card number, expiration date and security code. Finally, clicking on the button 'I validate my payment' will set the transaction in motion.
If the payment is not accepted, an error message will appear in the shopping cart window. In such an event, it is recommended to attempt the transaction again. If the problem persists however, we advise the client to contact his/her bank or credit card issuer for further information.
Once the payment is finalised, the amount will be charged from the client's credit card account. If, for any reason, it proves necessary to cancel the order, whether completely or partially, we will reimburse the corresponding amount within a maximum term of 5 working days. The transaction will show on the client's credit card extract after 2 working days, counting from the reimbursement date.
To protect our clients from potential frauds, we may ask for additional information to facilitate the payment's assessment. If such a request is made but we fail to get a reply within 3 business days, we will cancel the order and proceed to reimburse the payment.
Warning: Payments are always charged in Euros, even if prices are displayed in other currencies. Some banking entities may charge currency exchange rates. Prozis is totally alien to this fact and is not to be held responsible for it.
PayPal is a secure payment method used worldwide. For further information concerning this payment method, please visit www.paypal.com.
Save info for future PayPal transactions
By choosing this option, the client will not need to access the PayPal website when checking out future orders. The payment will automatically be charged from the PayPal account used to subscribe to this option.
At any time, the client can access his/her PayPal account on www.paypal.com and cancel this service. To do so, he/she must go to Profile > My Money > My preapproved payments. A list of all preapproved payments will be displayed, and from there the client can simply cancel the payment option associated to Prozis.
IMPORTANT: Prozis does not keep any PayPal account login information of the client.
Multibanco payments can be realised at ATM's belonging to the Portuguese Multibanco network, or via online banking.
When checkout of the order is completed, a Multibanco reference number is generated. The client receives this number in the order confirmation e-mail, though it is also made available in the 'Order details' section under the 'My orders' tab in the client's Prozis account.
To realise the payment at a Multibanco machine, the client needs to select the option "Pagamento de Serviços/Compras" and enter the corresponding entity (entidade), reference number (referência) and order value (valor).
The order will be dispatched on the same day, if the payment is realised before 2 p.m. on a working day. Orders paid for at a later time will be shipped on the next day.
Products are reserved for 4 days. If Prozis does not receive payment for the order during this period of time, the order will be cancelled.
Cash on Delivery
If the client chooses to pay via Cash on Delivery,the payment is to take place upon the act of delivery of the order.
For Cash on Delivery orders, a maximum total order value of €250,00 is established.
Payment must be realized in cash and with the exact amount, as the couriers are not obliged to carry change. If the amount paid is higher than the order value, the client may lose the difference.
Prozis will only send a new Cash on Delivery order after confirming that the previous Cash on Delivery order was successfully delivered to the addressee.
If a client places two Cash on Delivery orders on the same day, the second order can only be sent as soon as the first order is successfully delivered, and so forth.
This payment method is available only for deliveries on the Portuguese mainland.
Please note: In case you select shipping by CTT, the cash-on-delivery payment option will include a surcharge of €2,50.