How to order?

The ordering and purchasing process is only possible after the creation of a customer account and/or the customer's login to the online store, after which should follow the various sequential steps of the ordering process that will allow the registration of the purchase. 

On a side table, accessible via the Help menu, the customer may find several sub-headings with detailed information regarding the main steps and procedures of the purchase process. At any time before completing the purchase process, the customer may contact the Customer Care Service for further clarification or return to preceding stages of the purchase process. 


Payment Terms and Methods 


Upon completion of the ordering process in the customer's personal account, the purchase will be registered and the customer will have a deadline, indicated in the payment method selected, to proceed to the payment. At the end of that period, if no confirmation of payment is received, the order will be cancelled. 

Some payment methods allow the storage of the data required to carry out the payment transaction. However, in this context, no personal data of the customer will be stored, so, such data management should be done directly with the service provider. Exception should be made for situations where the service provider allows the management of personal data to be made directly on our website, in which case, whenever in compliance with the applicable legal provisions, the indications issued by the provider will be followed, in particular if regarding the protection of personal data. In either case, no data related to payment information provided by the customer will be stored unless prior and express consent has been given by the customer.