Shipping Us Logo Shipping

Free 2-day shipping

Orders will be shipped within 24 hours after payment validation.

Free shipping is available to customers within the United States (except U.S. Territories) for orders over $49.99 (after promotions and before shipping, taxes, or other expenses).

Shipping Us Logo Refund

Prozis Guarantee Refund

You can request a refund if there's a problem with an item you bought at Prozis.com.

Shipping Us Logo Returns

Free, easy returns

You can return your item purchased at Prozis.com within 30 days. When you return an item, you will be presented with different return options depending on the item, location, or reason for return.


Terms & Conditions

Free 48-hour delivery

Get free shipping on all eligible orders. Available to customers in the United States (except U.S. Territories) for orders over $49.99 (after promotions and before shipping, taxes, or other expenses).

Shipping

Orders will be shipped within 24 hours after payment validation.

Once the order is shipped, you will receive a confirmation email with the invoice, tracking number, and order tracking link.

Please allow up to 24 hours for shipping information to be updated on the tracking website.

Orders are delivered from Monday to Friday, except for national or local holidays, at the address provided by the customer when placing the order. Please include any additional information for delivery in the field made available when creating the address. We do not deliver to PO Boxes. We cannot ensure a specific delivery time.

Please make sure your address is correct. Providing an inaccurate address may lead to the parcel being returned, resulting in additional costs imputable to the customer. Once the order is placed, it is no longer possible to change either the delivery address or the billing details.

Free 30-day returns

If you are not 100% satisfied with your purchase, you can return your item within 30 days of purchase. The product(s) must be returned in perfect condition, unworn, with the original tags and inside the original packaging. Food and edible items must be returned unopened. Returned merchandise that does not satisfy these requirements may not qualify for a refund.

Over 3,800 Return Locations

For your convenience, you may return items to one of our over 3,800 locations within 288 meter areas, in every state in the continental US. With this option, you won't need to package or add labels to the items. You can start your return process online, receiving an express QR code for an easy and contactless return that takes less than 60 seconds on average.

Please note

Delivery deadlines are guidelines and are therefore only considered valid when there are no physical or structural impediments to delivery (e.g., an incorrect delivery address, or forces beyond PROZIS' control, such as strikes, missed connections, poor weather conditions, remote locations, etc.). Shipping times do not include additional days that may be required for customs procedures.

Once your qualifying return has been received and your refund has been approved, Prozis will return the amount to your original payment method or issue store credit, according to your preference. Depending on your financial institution, please allow an additional 2–10 business days for credit to be processed.