Obchodné podmienky

Context
PROZIS reasserts its commitment to protecting its customers' and website visitors' data. Thus, and in compliance with the General Data Protection Regulation (GDPR – Regulation (EU) 2016/679 of the European Parliament and Council, of the 27th of April 2016), on the protection of natural persons regarding the processing of personal data and on the free movement of such data, PROZIS has reviewed the Terms and Conditions of use of the online store, as well as its Privacy Policy. The new wording of these texts will come into effect on May 25th, 2018. Terms and General Conditions

The access and use of this website is subject to these General Terms and Conditions of use, which include the General Conditions of Sale of the online store www.prozis.com and the Data Protection and Privacy Policy presented by the retail company ONSALESIT, S.A, Tax ID 506806693, with headquarters in Zona Franca Industrial, Plataforma 28, Pavilhão K, Modelo 6, Caniçal, 9200-047 Machico, Portugal, hereinafter referred to as PROZIS, by reference to the trademark it holds.

Introduction

The sales made via the online store www.prozis.com presuppose the acceptance by the customer of the General Conditions of Sale that are established in compliance with the legislation applicable to the electronic commerce sector.

PROZIS reserves the right, however, to change these General Terms of Sale without prior notice and is obliged to publish any changes to this website.

PROZIS is not responsible for any facts generated by the unavailability of the website, whatever its duration, and reserves the right to limit the access to certain areas within the website for technical reasons or the compliance with legal obligations.


Concepts and Definitions

Customer – any natural person who is at least 18 years of age and creates a customer account under the agreement that all information relating to their identification and other data necessary to place and process their orders are true, up-to-date and complete. For all purposes, PROZIS considers that a legal person is identified and individualised by the connection between its company name, registered office and the Tax ID number indicated at the time of creation of the respective customer account.

Cookie – small data file that is sent to the customer’s computer and kept on its hard disk.

When an account is created on the website, a cookie is created on the customer’s computer that permits automatic authentication whenever the customer visits the website.

Cookies are also used so that the system can follow the customer’s steps during a shopping session. If the customer does not allow the use of cookies, they are not able to use this website.


Personal data – information relating to an identified or identifiable natural person, i.e., the “data subject”, an identifiable natural person is one who can be identified, directly or indirectly, by reference to an identifier (e.g., name, identification number, e-mail address, IP address, etc.).

Intellectual property – all intellectual property rights to the software and content available through this website belong to PROZIS, and are licensed and protected by laws and global treaties.

All of these rights are reserved to PROZIS and its suppliers.

The customer may store, print or otherwise present the contents of this website for their personal use only.

Publication, manipulation, distribution, or reproduction, in any format, of any content contained in this website is forbidden, as well as its linking to any business or company.


PROZIS – trademark hold by the retail company ONSALESIT, S.A..


Data processing — any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.


Data Processing Controller – the retail company ONSALESIT, S.A., best identified above.


Website – internet website www.prozis.com, named and operated by the company ONSALESIT S.A. for the purpose of promoting and selling the products of that online store.


Objective

The objective of these Terms and General Conditions of use is to define the conditions of access and use of the website by the customer who wishes to make purchases on the online store. The General Conditions of Sale are intended to regulate the processing terms of the commercial transactions between PROZIS and the Customer. The Data Protection and Privacy Policy aims at identifying measures of privacy protection regarding the processing of personal data and on the free movement of such data, including personalised data management tools provided by the customers.

I - General sales conditions

Ordering and purchasing process

Payment options and deadlines – Once an order has been placed in the customer's account, the selected payment option shows a deadline for payment. If this deadline comes to pass without any confirmation of payment, and the chosen payment option is not cash on delivery, the order will be cancelled.

PROZIS has the following payment options available for purchases made at its online store:

SPÔSOBY PLATBY

Kreditná karta

Našim zákazníkom ponúkame rýchlu a flexibilnú možnosť platby kreditnou kartou. Všetky platby uskutočnené cez našu webovú stránku sú zabezpečené.

Je bezpečné platiť kartou online?

Prozis využíva najmodernejšie mechanizmy na detekciu a prevenciu potenciálnych podvodov. Tieto mechanizmy nám umožňujú overenie pravosti online platieb a zároveň ochranu integrity a bezpečnosti údajov zákazníka a identifikačných prvkov.

Toto bezpečnostné rozhranie je zabezpečené technológiou SSL (Secure Socket Layer), ktorá šifruje komunikáciu medzi počítačom zákazníka a naším serverom, takže nie je možné ju zachytiť. Prozis si vyhradzuje právo zamietnuť objednávku zaplatenú transakciou, ktorá je považovaná za nezákonnú. Akékoľvek a všetky aktivity považované za nezákonné budú okamžite oznámené príslušným orgánom.

3D Secure

3D Secure je komunikačný protokol vyvinutý za účelom zlepšenia zabezpečenia online platieb a možnosti overenia užívateľa karty subjektom, ktorý kreditnú kartu vydal. Pri každej platbe v online obchode je aktivovaný proces validácie kreditnej karty. Ak je kreditná karta uznaná ako platná, bezpečnostný systém 3D Secure protokolu skontroluje identitu zákazníka priamou komunikáciou s vydavateľom kreditnej karty v reálnom čase. Vydavateľ potvrdí zákazníkovu identitu a následne informuje obchod, že použitie karty je platné.

Cieľom je ochrana používateľov kreditných kariet, minimalizovanie možnosti ich zneužitia a zlepšenie celkového fungovania online transakcií. Tento protokol je používaný na kartách Visa s označením „Verified by Visa“ a Mastercard s označením „SecureCode“.

Ako prebieha platba kreditnou kartou?

Po zvolení spôsobu platby kreditnou kartou a kliknutí na „Potvrdiť objednávku“, je zákazník presmerovaný na platobný portál Redunicre, kde musí zadať potrebné údaje o platobnej karte, t.j. číslo karty, dátum platnosti a bezpečnostný kód. Na dokončenie platby zákazník klikne na políčko „I validate my payment“ („Potvrdzujem platbu“).

Ak platba nie je prijatá, v okne nákupného košíka sa zobrazí hlásenie o chybe. V takom prípade odporúčame transakciu zopakovať. Ak problém pretrváva, odporúčame zákazníkovi kontaktovať svoju banku alebo vydavateľa kreditnej karty.

Po dokončení platby bude suma stiahnutá zo zákazníkovho účtu. Pokiaľ zákazník potrebuje z akýchkoľvek príčin objednávku zrušiť – či už čiastočne, alebo úplne – vrátime príslušnú čiastku v termíne maximálne 5 pracovných dní. Transakcia sa objaví na zákazníkovom výpise z kreditnej karty po 2 pracovných dňoch odo dňa úhrady.

Za účelom ochrany pred možnými pokusmi o podvod, môžeme pred uskutočnením platby od zákazníka žiadať dodatočné informácie. Ak sa tak stane a zákazník neodpovie do 3 pracovných dní, objednávka bude zrušená a platba vrátená.

Upozornenie: Platby sú vždy účtované v eurách a to aj v prípade, že sú ceny zobrazené v inej mene. Niektoré bankové inštitúcie môžu účtovať poplatok za prevod meny. Prozis sa od týchto prípadov dištancuje a nepreberá za ne žiadnu zodpovednosť.

PayPal

PayPal is a secure payment method used worldwide. For further information concerning this payment method, please visit www.paypal.com.

Save info for future PayPal transactions

By choosing this option, the client will not need to access the PayPal website when checking out future orders. The payment will automatically be charged from the PayPal account used to subscribe to this option.

At any time, the client can access his/her PayPal account on www.paypal.com and cancel this service. To do so, he/she must go to Profile > My Money > My preapproved payments. A list of all preapproved payments will be displayed, and from there the client can simply cancel the payment option associated to Prozis.

IMPORTANT: Prozis does not keep any PayPal account login information of the client.

PREPRAVA TOVARU

PROZIS vybaví objednávku v rovnaký deň v prípade, že zákazník zadá objednávku do 14:00 a využije jeden z týchto spôsobov platby: kreditná karta, PayPal alebo platba na dobierku*.

Ak si zákazník vyberie spôsob platby bankovým prevodom alebo cez bankomat*, tovar bude odoslaný až po potvrdení platby bankou, čo môže trvať do 7 pracovných dní, s ohľadom na krajinu, z ktorej bola transakcia zadaná.

* Uvedené spôsoby platby nie sú k dispozícií v každej krajine. Spôsoby platby dostupné v krajine zákazníka je možné zobraziť v sekcii „Spôsoby platby".

V prípade problémov s vybavením objednávky (potvrdenie adresy, potvrdenie platby, produkty nie sú na sklade a pod.) bude zákazníka kontaktovať personál nášho Helpdesku prostredníctvom správy. Na odpoveď zákazníka budeme čakať tri pracovné dni. Objednávka nebude doručená, kým zákazník neodpovie na našu správu. Ak zákazník neodpovie v určenej lehote, objednávka bude zrušená a platba vrátená zákazníkovi.

DODANIE TOVARU

Po odoslaní objednávky dostane zákazník e-mail s potvrdením, faktúrou, identifikačným číslom na sledovanie objednávky a odkazom s možnosťou sledovania zásielky na stránkach kuriérskej spoločnosti.

Zákazník nájde tento odkaz aj po vstupe do zákazníckeho účtu Prozis kliknutím na záložku „Objednávky“ na stránke, ktorá sa zobrazí po prihlásení. Kliknutím na objednávku v stĺpci „História objednávok“ v ľavej časti obrazovky sa zákazníkovi v stĺpci „Podrobnosti objednávky“ v pravej časti obrazovky zobrazia všetky informácie o vybranej objednávke.

Je možné, že v čase zaslania potvrdenia objednávky s číslom na sledovanie objednávky zákazníkovi pokus o okamžité sledovanie objednávky on-line pomocou poskytnutého čísla nezobrazí žiadne výsledky. V systéme niektorých kuriérskych spoločností je objednávku možné zobraziť až po 24 hodinách od potvrdenia objednávky.

Objednávky sa doručujú od pondelka do piatka, s výnimkou štátnych sviatkov, na adresu uvedenú zákazníkom pri zadaní objednávky.

Objednávka môže byť odoslaná zákazníkovi na ľubovoľnú adresu (s výnimkou P.O.Box). Stačí uviesť adresu, na ktorej sa zdržiava v čase od 9:00 do 19:00. Vybraná kuriérska spoločnosť sa pokúsi o doručenie objednávky na adresu zadanú zákazníkom.

UPOZORNENIE: Zákazník si nemôže vybrať konkrétny čas doručenia, pretože časy dodávok sú podmienené trasami stanovenými kuriérskou spoločnosťou v príslušnom termíne dodania.

V prípade poskytnutia nesprávnej alebo neúplnej adresy sa zásielka vráti PROZIS a vzniknú dodatočné náklady, ktoré budú účtované zákazníkovi. Odporúčame preto skontrolovať, či je adresa uvedená na objednávke úplná a presná. Po spracovaní objednávky nie je možné zmeniť fakturačnú adresu alebo iné fakturačné údaje.

V prípade neprítomnosti zákazníka na uvedenej adrese bude postup takýto:

DHL

DHL zanechá adresátovi odkaz aby zavolal/a buď kuriérskej spoločnosti zodpovednej za dodanie balíčka alebo na všeobecné kontaktné číslo, a týmto spôsobom si dohodol/la si nový termín dodávky vo vhodnejšom čase. Adresát má 5 pracovných dní na kontaktovanie kuriérskej spoločnosti a dohodnutie novej dodávky. Pokiaľ sa tak nestane počas 5 dní, tovar bude vrátený do Prozis.

DPD

DPD zanechá adresátovi odkaz aby zavolal/a buď kuriérskej spoločnosti zodpovednej za dodanie balíčka alebo na všeobecné kontaktné číslo, a týmto spôsobom si dohodol/la si nový termín dodávky vo vhodnejšom čase. Adresát má 5 pracovných dní na kontaktovanie kuriérskej spoločnosti a dohodnutie novej dodávky. Pokiaľ sa tak nestane počas 5 dní, tovar bude vrátený do Prozis.

DODACIE LEHOTY

DPD

Po odoslaní objednávky zaručujeme dodaciu lehotu do 3 pracovných dní. Táto lehota je platná v prípade, ak sa nejedná o veľmi vzdialené územie. V tom prípade je dodacia lehota stanovená na 4 pracovné dni.

UPOZORNENIE: Dodacie lehoty sú iba orientačné a platia len v prípade, že sa nevyskytnú žiadne fyzické alebo štrukturálne prekážky dodania tovaru (ako je napríklad nesprávna adresa alebo udalosti mimo našej kontroly, ako sú štrajky, meškanie prípojov a zlé poveternostné podmienky).

CENA ZÁSIELKY

Dopravné náklady sú automaticky vypočítavané naším systémom v závislosti od nasledovných faktorov:

  • aktuálna alebo rozmerová váha zásielky (vyššia hodnota);
  • aktuálne cenníky kuriérskych spoločností, ktoré sú pravidelne aktualizované

Dopravné náklady sú automaticky aktualizované pridaním položiek do nákupného košíka.

VRÁTENIE TOVARU

ZRUŠENIE OBJEDNÁVKY

Zákazník môže objednávku zrušiť priamo zo svojho konta ak ešte nebola zaplatená a nie je spracovávaná naším systémom. V takomto prípade sa stačí prihlásiť do účtu, kliknúť na "Moje objednávky" a v sekcii "História objednávok" vybrať tú, ktorú si želá zrušiť. Týmto úkonom sa v sekcii "Detaily objednávky" zobrazia všetky relevantné informácie k danej objednávke. V dolnej časti (niekedy je nutné prejsť na koniec stránky) zákazník úkon potvrdí kliknutím na "Zrušiť objednávku". Po úspešnom vykonaní operácie dostane správu, ktorá zrušenie potvrdí.

Zrušenie objednávky je možné len vyššie spomenutým spôsobom. Akýkoľvek pokus o zrušenie objednávky inou formou nebude spracovaný.

VRÁTENIE TOVARU

Ak chce zákazník vrátiť jeden alebo viacerov produktov, musí tak učiniť do 14 dní od prijatia zásielky a to len za predpokladu, že tovar je neporušený, úplný, riadne zabalený a v pôvodnom obale. Obal nesmie byť poškodený, vymenený alebo poškriabaný. Zákazník sa musí uistiť, že vrátený tovar sa k nám vráti do 28 dní odod dňa prijatia zásielky.

V prípade, že chce zákazník využiť svoje právo na vrátenie tovaru, musí kontaktovať naše Zákaznícke centrum. Bude potrebné upresniť číslo objednávky a číslo položky, ktorú chce vrátiť a preferovaný spôsob vrátenia peňazí. Zákazník môže prijať peniaze prostredníctvom pôvodnej platobnej metódy alebo prostredníctvom kupónu s platnosťou 12 mesiacov. Po uplynutí platnosti kupónu bez jeho využitia nie je možné získať peniaze žiadnou formou.

Zákazník si musí byť vedomý toho, či bol produkt, ktorý chce vrátiť, súčasťou nejakej propagačnej kampane a či k nemu obdržal ďalší produkt zdarma ako darček. V takomto prípade je nevyhnutné vratiť nielen predmetný produkt, ale aj produkt, ktorý dostal ako darček. Aby bolo vrátenie tovaru schválené, oba produkty musia spĺňať vyššie uvedené podmienky.

Balíček skladajúci sa z viacerých produktov môže byť vrátený len v celku. Ak si zákazník želá vrátiť len určitý produkt z balíčka, je nevyhnutné, aby vrátil všetky produkty, ktoré sa v balíčku nachádzali a aby bolo vrátenie tovaru schválené, všetky produkty musia spĺňať vyššie uvedené podmienky.

Zákazník zašle tovar na nasledujúcu adresu:

Prozis

Rua do Cais n. 198, Fontarcada

4830-345 Póvoa de Lanhoso

Portugal

V prípade neúplných alebo poškodených výrobkov, výrobkov bez pôvodného obalu a/alebo štítku alebo výrobkov, ktoré vykazujú znaky použitia, nebude vrátenie tovaru akceptované.

Rovnako nie je akceptované ani vrátenie produktov so zárukou kratšou než 1 mesiac, spodnej bielizne, plaviek a produktov kúpených za body ProzisPoints.

Ak obdržíme produkt za jednej z vyššie spomenutých okolností alebo s nálepkou prepravcu umiestnenou priamo na pôvodnom obale produktu, zákazník stratí právo na vrátenie peňazí a bude mať 10 dní na to, aby si v prípade záujmu produkty nechal poslať naspäť na vlastné náklady.

VÝMENA TOVARU

Na uskutočnenie výmeny tovaru zákazník musí vrátiť produkt(y), požiadať o vrátenie peňazí a zadať novú objednávku.
Celý postup je opísaný v odseku VRÁTENIE TOVARU .

MOŽNOSTI VRÁTENIA PEŇAZÍ

PROZIS urobí všetko preto, aby vrátenie peňazí prebehlo čo najrýchlejšie. Spoločnosť má ale právo na 15-dňovú lehotu vrátenia peňazí odo dňa, kedy sa tovar vrátil do nášho skladu.

Ak bola platba uskutočnená kreditnou kartou, peniaze budú zaslané na účet, ku ktorému daná kreditná karta patrí a táto transakcia sa zákazníkovi zobrazí na najbližšom výpise z banky.*

Ak bola platba uskutočnená cez účet PayPal, peniaze budú zaslané na tento účet a budú k dispozícii okamžite.*

Ak bola platba uskutočnená cez dobierku alebo bankomat/bankový prevod, zákazník je povinný poskytnúť všetky potrebné informácie o účte, na ktorý chce zaslať peniaze.*

* Nie všetky vyššie uvedené spôsoby platby sú dostupné v každej krajine. Ak chcete vedieť aké možnosti sa vzťahujú na Vašu krajinu, prečítajte si odsek "Spôsoby platby".

Zákazník tiež môže využiť možnosť vrátenia peňazí prostredníctvom kupónu a to bez ohľadu na spôsob platby, ktorý využil pri úhrade objednávky.

VRÁTENIE PEŇAZÍ ZA NÁKLADY NA DOPRAVU

V prípade, že je za vrátenie objednávky zodpovedná spoločnosť PROZIS, vrátime zákazníkovi aj sumu za náklady na dopravu (napr. v prípade, že spoločnosť zaslala chybný produkt alebo produkt, ktorý si zákazník neobjednal).

Ak objednávka pozostáva z viacerých produktov a chybný je len jeden, náklady na dopravu nebudú vrátené.

REFUNDING SHIPPING COSTS

There are three situations that can lead to a refund of the order shipping costs:



  • i) Failure to deliver the order for reasons directly attributable to PROZIS or the carrier: the customer will be refunded in full for the amount paid for shipping. An employee from the refunds and reimbursements section of the PROZIS Customer Support team will get in touch with the customer to confirm his or her right to receive a shipping refund and to clarify any additional questions on this subject.

  • ii) One or more errors in products shipped or shipping of faulty products: the shipping amount paid by the customer will be refunded in full only if the error or fault is present in all shipped products. For more information please check article 1.7 below.

  • iii) Right to Contract Termination: in compliance with articles 9 and 11 of Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 applicable to distance and off-premises contracts, the customer can exercise his or her right to contract termination within 14 days from the day s/he receives the ordered product or, should the order be composed of several items to be delivered in different days, from the day s/he received the last article. To exercise this right, the customer must send PROZIS a clear statement of contract termination before the deadline indicated, using the Contract Termination model available here. PROZIS will reimburse the shipping amount paid by the customer in full. An employee from the refunds and reimbursements section of the PROZIS Customer Support team will get in touch with the customer to confirm his or her right to a shipping refund and to clarify any additional questions on this subject.

PRODUCT INFORMATION

We take all the necessary precautions to ensure that all details, descriptions and prices of the products on our website are correct. Nevertheless, situations may occur in which information regarding products, including prices and promotions, is not correctly published. In cases like these, we reserve the right not to process orders containing such products. If a client places an order for these products, they will be contacted by our Customer Service, informing them that the order cannot be shipped.

Orders may also be rejected due to other reasons, such as:

  • a product being out of stock
  • inability to obtain payment authorisation
  • the order is considered to be fraudulent

All products, campaigns, promotions and offers are limited to the available stock and/or stock allocated for the campaign in question.

Whenever an order is placed using the Cash on Delivery payment method*, and it contains a product that we no longer have in stock, we will take the liberty to remove it from the order and dispatch the remaining products in order to keep possible delays in the process to a minimum. If the order contains one or more products that are part of a pack, this pack is to be removed from the order in its entirety. The client will in all cases be duly informed about the alteration made.

Was the order paid for via Credit Card or PayPal*, and it contains a product that we no longer have in stock, we will take the liberty to remove it from the order and dispatch the remaining products in order to keep possible delays in the process to a minimum. If the order contains one or more products that are part of a pack, this pack is to be removed from the order in its entirety. The client will in all cases be duly informed about the alteration made. A reimbursement via the original payment method will be scheduled immediately. The client will be informed by the Customer Service team about both the order alteration and the scheduling of the reimbursement.

In case the payment was realised via ATM or Bank Transfer*, and the order contains a product no longer in stock, we we will take the liberty to remove it from the order and dispatch the remaining products in order to keep possible delays in the process to a minimum. If the order contains one or more products that are part of a pack, this pack is to be removed from the order in its entirety. The client will in all cases be duly informed about the alteration made. In such a case, a reimbursement in the form of a reimbursement coupon will be issued immediately. This coupon will remain valid for 12 months, counting from its creation date. Once this period has passed, no further reimbursement will be issued. The client will be informed through a message by our Customer Service about both the order alteration and the reimbursement coupon code that is issued. If the client prefers a reimbursement via the original payment method instead of a reimbursement coupon, this can be requested by the client in a reply to the Customer Service message, by re-sending the reimbursement coupon code along with the details of the account to which the reimbursement is to be made (bank name, account holder name, IBAN and SWIFT).

If the order contains a product that is out of stock and for which ProzisPoints were exchanged, we we will take the liberty to remove it from the order and dispatch the remaining products in order to keep possible delays in the process to a minimum. The spent ProzisPoints will be put back in the client's account immediately. The client will be informed through a message by our Customer Service about the order alteration as well as the restitution of the ProzisPoints.

* Please not that the above-mentioned payment methods are not available for every country. To know what payment methods are available for the client's country, please read the information available above, under "Payment Methods".

We will do everything in our power to keep the client's order and payment information secure. Nevertheless, we cannot be held responsible for any loss the client may suffer in case a third party gains unauthorised access to any information he/she provided by accessing or ordering from our website.

PROZIS reserves the right to change prices at any time, without prior notice.

Payments are always charged in Euros, even though prices may be displayed in other currencies. Some banks may charge currency conversion rates. PROZIS has no control over this matter and therefore assumes no responsibility for it.

The products, information, services and other content provided on and via this site, including, but not limited to, any products, information, e-mails, services and other content provided on any linked site, are solely provided for informational purposes in order to facilitate possible discussions with healthcare professionals regarding treatment. The information provided on this site and linked sites, including, but not limited to, information relating to medical and health conditions, products and treatments, is only provided in summary or aggregate form. This information is not intended as a substitute for advice from the client's physician or another healthcare professional, or any information contained on or inside any product label or packaging. Before purchasing or using any product, information or service provided on or via this site, including, but not limited to, any product, information or service provided on any linked site, the client should contact a healthcare professional.

The client should not use the information on this site for diagnosis or treatment of any health problem, or for prescription of any medication or other treatment. At all times, the client should consult his/her physician or other healthcare professional, and carefully read all of the information provided by the manufacturer of a product, as well as the information on or inside any product label or packaging, before taking any medication or nutritional, herbal or homeopathic supplement, before starting any diet or exercise program or before adopting any treatment for a health problem. Each person is different, and the way one person reacts to a particular product may be significantly different from how other people react to this product.

Unless otherwise indicated on this site, Prozis does not endorse any specific product or service offered, advertised or sold on or via this site, including, but not limited to, any product or service offered, advertised or sold on or via any linked site. Prozis is not responsible for any product or service sold on or via this site or any claims of quality or performance made on or via this site, including those made on or via any linked site. The client is hereby advised that other sites on the internet, including, but not limited to, linked sites and sites that link to this site, might contain material or information that some people may find offensive or inappropriate; or that is inaccurate, untrue, misleading or deceptive; or that is defamatory, libelous, infringing others' rights or otherwise unlawful. Prozis expressly disclaims any responsibility for the content, legality, decency or accuracy of any information, and for any products and services appearing on any linked site or site that links to this site.

SUGGESTIONS & COMPLAINTS

Our clients' opinion means a lot to us because it allows us to constantly improve our services. If, for whatever reason, a client is not pleased with our services, or would like to suggest improvements, it is greatly appreciated if he/she takes a few minutes of his/her time to keep us informed and send a message to our Customer Service team.

We would like to point out to our clients that if the complaint is related to a specific order, they have 14 days, counting from the date on which they received the product, to contact our Customer Service and report the problem.

In the event that the client has received a defective or damaged item, or an item different from the one actually ordered, it will be required to attach a video to the complaint, or at least a few photographs, that clearly show the problem that is the cause for the complaint, as well as the state of the box in which the order was delivered.

The client is to keep in their possession both the defective, damaged or mistakenly shipped product, and the box that contained the order, until confirmation from the Customer Service that this is no longer necessary.

In the event that, at the time of delivery, the outside of the box is not in perfect delivery condition, the client is strongly advised to reject the delivery of the order, or otherwise run the risk that the ensuing complaint is not accepted.

ADR and ODR

Spoločnosť Prozis informuje, že v prípade sporu sa zákazník môže obrátiť na jeden z orgánov Alternatívneho riešenia sporov uvedených na stránke "Portal do Consumidor" www.consumidor.pt, alebo na jeden z orgánov uvedených na stránke Európskej komisie ohľadom Online riešenia sporov https://webgate.ec.europa.eu/odr.

Orgány Alternatívneho riešenia sporov:

CNIACC - Centro Nacional de Informação e Arbitragem de Conflitos de Consumo
Competência genérica
E-mail: [email protected]
Web:http://www.arbitragemdeconsumo.org

WARRANTY

One of the basic consumer rights is the access to services and goods corresponding to those purchased, and with warranty of proper functioning. Therefore, PROZIS guarantees the quality of its products for a period of 24 months starting on the day of purchase (except for perishable goods), offering its clients, whenever it proves legitimate, one of the following solutions, listed in order:

  • Repair of the damaged item, ensuring its proper functioning and/or final quality;
  • Exchange for an identical product;
  • Exchange for a product with similar characteristics and purpose, after securing the client's agreement;
  • Contract dissolution, leading to reimbursement, in case the previous options prove impossible.

To exercise his/her warranty right, the client will always be required to file a complaint regarding our services through the means set out in the terms and conditions of sale, as well as to return the malfunctioning product or the product that does not correspond to the purchased item.

Our Customer Service team will analyse the respective item to check the validity of the warranty claim made by the client. Exceptions are made for all situations resulting from the following, among others:

  • Misuse and intentional or unintentional harm by the client;
  • Normal wear and tear of the product, provided that it corresponds to the expected levels as declared by the manufacturer;
  • Impossibility to confirm the malfunctioning or defect described by the client;
  • All situations identified as attempted fraud.

After we have inspected the returned product, the client will be informed about the decision regarding his or her request.

In cases where the exercise of warranty proves applicable, PROZIS will promote the repairing or replacement of the item, or the reimbursement of the corresponding payment, within the shortest possible time up to a maximum of 30 days, counting from the day of the written confirmation stating that the client is entitled to exercise the right of warranty.

The reimbursement of any amount will be made through the original payment method, unless a different agreement is reached with the client.

These provisions do not affect the client's statutory rights.

PROZISPOINTS

1. Čo sú ProzisPoints?

ProzisPoints sú body, ktoré zákazník získava za nákup produktov z obchodu Prozis.
Ku každému produktu je priradený určitý počet ProzisPoints.

2. Kde zistím, akú hodnotu ProzisPoints majú produkty?

Na stránke každého produktu je zobrazený zodpovedajúci počet ProzisPoints.
Počet bodov sa nachádza napravo od fotografie produktu, vedľa jeho ceny.

3. Na čo môžu byť ProzisPoints použité?

ProzisPoints môžu byť vymenené za exkluzívne darčeky, alebo uložené na účte zákazníka a použité pri ďalších objednávkach. Keď sa zákazník rozhodne body zbierať, neskôr ich môže vymeniť za hodnotnejšie darčeky.

4. Ako sa dajú ProzisPoints vymeniť za darčeky?

V procese platby objednávky sa zobrazí krok, v ktorom je zákazník informovaný o celkovom počte ProzisPoints na jeho účte. V tejto fáze si môže vybrať, či si body uloží na neskoršie objednávky, alebo ich vymení za darčeky dostupné v hodnote ProzisPoints, ktoré má v tej chvíli nazbierané.
Zákazník si môže vybrať darček(y) a množstvo v závislosti od jeho počtu ProzisPoints a potom ho/ich pridať k objednávke kliknutím na "PRIDAŤ DO KOŠÍKA". Tento proces môže byť opakovaný dovtedy, kým zákazník neminie všetky svoje ProzisPoints.
Keď zákazník dokončí výber darčekov za ProzisPoints, klikne na "ĎALŠÍ KROK" v pravom dolnom rohu stránky.

5. Budú darčeky získané prostredníctvom ProzisPoints poslané s ostatnými produktami v objednávke?

V štvrtom kroku objednávania zákazník potvrdí položky v nákupnom košíku a darčeky získané s ProzisPoints sa objavia na prehľade objednávky spolu s poznámkou "FREE" ("ZDARMA"), čo znamená, že tieto darčeky nevyžadujú žiadnu platbu. V prípade, že sa vybrané darčeky nezobrazujú v prehľade objednávky správne, odporúčame zákazníkovi zopakovať krok výmeny ProzisPoints za darčeky.
Na konci rovnakej stránky sa zobrazuje koľko ProzisPoints bolo vymenených za darčeky a koľko ProzisPoints ostáva k dispozícii. Ak zákazník odstráni niektorý z darčekov z nákupného košíka pred dokončením objednávky, príslušný počet ProzisPoints sa vráti na jeho účet.

6. Prečo je výhodné zbierať ProzisPoints?

Ak sa zákazník rozhodnie ProzisPoints zbierať, bude mať postupne prístup k hodnotnejším darčekom.

7. Existujú iné spôsoby ako získať ProzisPoints?

Zákazník môže získať viac ProzisPoints ak okomentuje produkt, ktorý si zakúpil. V prípade, že je komentár v súlade s našími pravidlami, bude schválený a zverejnený na stránke Prozis.
Zákazník za schválený komentár získa 20 ProzisPoints.

8. Aká je hodnota jedného bodu ProzisPoints?

Každý bod ProzisPoints má hodnotu 0.0100.

9. Kde môžem nájsť viac informácií o ProzisPoints?

Prehľad o všetkých pohyboch ProzisPoints je dostupný na účte zákazníka. Po prihlásení je potrebné kliknuť na meno zákazníka a z menu vybrať kolonku "ProzisPoints".
Stránka ukazuje, za aké darčeky boli ProzisPoints vymenené, koľko ProzisPoints zákazník získal pri každom nákupe a počet ProzisPoints, ktoré sú v dispozícii a ktoré čakajú na schválenie.

10. Čo znamená, keď ProzisPoints čakajú na schválenie?

Znamená to, že objednávka, v ktorej zákazník získal alebo použil ProzisPoints ešte nebola odoslaná a fakturovaná. Keď sa stav objednávky zmení na "Odoslaná", ProzisPoints budú schválené.

11. Darčeky získané prostredníctvom ProzisPoints neboli zahrnuté v objednávke. Prečo?

Ak zákazník odstráni jednu alebo viacero položiek z nákupného košíka potom, ako si vybral darčeky za ProzisPoints, tieto budú z košíka automaticky odstránené a príslušný počet ProzisPoints bude vrátený na účet.
Ak nie sú vybrané darčeky zahnuté v objednávke, odporúčame zákazníkovi overiť si pohyby jeho ProzisPoints v príslušnej sekcii. Ak nezaznamená úbytok ProzisPoints, znamená to, že darčeky neboli správne pridané do nákupného košíka a preto nie sú zahrnuté v objednávke.

12. ProzisPoints získané a vymenené za darčeky pri určitej objednávke sa neobjavujú v prehľade pohybov ProzisPoints. Prečo?

Táto situácia môže nastať za viacerých okolností:

  • Objednávka bola zrušená: tým pádom sú zrušené aj všetky pohyby ProzisPoints súvisiace s objednávkou.
  • Objednávka bola vrátená do Prozis: ProzisPoints vymenené a získané pri takejto objednávke sú anulované v momente, keď je objednávka doručená do nášho skladu a preto sa ProzisPoints viac nezobrazujú na účte.
  • Zákazník vrátil jeden alebo viacero produktov z jeho objednávky: po spracovaní vráteného tovaru naším skladom sú ProzisPoints získané z vrátených produktov anulované a a preto sa viac nezobrazujú na účte.
  • Zákazník obdržal jeden alebo viacero poškodených produktov: po spracovaní sťažnosti naším Zákazníckym centrom sú ProzisPoints získané s produktami a/alebo vymenené za darčeky anulované a preto sa viac nezobrazujú na účte.
  • Zákazník neobdržal jeden alebo viacero produktov, ktoré si objednal: po spracovaní sťažnosti naším Zákazníckym centrom, sú ProzisPoints získané získané s produktami a/alebo vymenené za darčeky anulované a preto sa viac nezobrazujú na účte.

13. Zostatok ProzisPoints je záporný? Ako je to možné?

Táto situácia môže nastať za viacerých okolností:

  • Objednávka nám bola vrátená a ProzisPoints v nej získané boli vymenené za darčeky v nasledovnom poradí: ProzisPoints zodpovedajúce vrátenej objednávke sú zrušené keď objednávka dorazí do nášho skladu. Ak zákazník použije ProzisPoints z tejto vrátenej objednávky a vymení ich za darčeky v nasledujúcej objednávke, v období, kým vrátená objednávka dorazí k nám a je registrovaná v sklade, môže byť zostatok ProzisPoints záporný.
  • Objednávka bola čiastočne alebo úplne vrátená a zákazník čiastočne alebo úplne použil ProzisPoints, ktoré boli záskané pri tejto objednávke a vymenil ich za darčeky v tej istej objednávke: ProzisPoints sú anulované vždy, keď je produkt vrátený do nášho skladu. V takomto prípade je možné, že ak zákazník vymení ProzisPoints získané v objednávke, ktorú potom vráti, jeho zostatok môže byť záporný.

14. Je možné vymeniť alebo vrátiť produkty, ktoré som získal za ProzisPoints?

Prozis neumožňuje výmenu ani vrátenie produktov, ktoré boli získané prostredníctvom ProzisPoints.

15. Môžem vymeniť všetky moje ProzisPoints za darčeky v jednej objednávke?

V jednej objednávke je možné vymeniť 6500 ProzisPoints a všetky ProzisPoints získané s danou objednávkou.

II – Data Protection and Privacy Policy

2.1. Introduction

By browsing the PROZIS website and registering as a customer in the online store you confirm you understand and accept the present Data Protection and Privacy Policy.

PROZIS continues to care for the defence of personal data privacy and is playing a pre-emptive role concerning the safety of the website and data protection of its customers and visitors.

New data protection measures have been implemented, both to verify the legitimacy of personal data processing and to ensure the rights granted to the subjects of said data are being observed, so as to reinforce the guarantee of personal data confidentiality. Within this scope, and through a specialisation of our customer service channels, PROZIS aims to promote a clearer, more objective transmission of the purpose and transparency of personal data processing operations.

Thus, the information contained in this text seeks to convey in a clear, unequivocal way, the content of the data protection and privacy policy, data which will be processed in compliance with the terms of the current Data Protection and Privacy Policy (henceforth referred to as RGPD) and defined by the content of the commercial relationship to be established between the data subject and PROZIS.


2.2. Types of personal data processed

In general terms, personal data will be gathered in three situations directly resulting from PROZIS' line of business:


2.2.1. User registration: PROZIS customer account creation and purpose of data processing

A personal area is made available for the customer to enter the data needed for his or her identification so as to create a customer account. The first purchase will depend on the additional personal data being supplied, since they are essential for his or her identification as a customer and respective delivery of goods.

Any mandatory fields in the forms available for these registration stages are marked with an asterisk (*).


PROZIS commits to protecting customer data and never make them available to a third party without the knowledge or consent of the subject, as required by law.

When processing a customer order, it is possible that certain personal data – such as address and postal code – are disclosed to third parties for the sole purpose of preventing and detecting fraud, and always after being required to do so by the competent authorities.


Also, when purchasing on the website, delivery address and payment details will be requested so as to guarantee the best possible efficiency and deadline compliance.


Supplied data will be stored only for as long as strictly necessary, which is usually while the customer has an active customer account. For this reason, as soon as the customer sets the customer account cancellation process in motion, his or her personal data will be permanently deleted, except for data needed to meet legal obligations, which will be stored in a specific database and for only as long as absolutely necessary. Should the customer wish to place a new order on the website, s/he will need to register again, being subject to the terms and conditions in effect at that time.


We can also gather other information regarding customers' website experience, which we will do only after confirming the subject is aware of and, if necessary, has given specific consent for such, and with the exclusive purpose of improving customer service. For assessment and certification of quality of service and response efficiency, PROZIS shares data with entities specialised in that field, namely eKomi Ltd., Trustpilot and Trustedshop.
Completing customer registration will trigger a registration confirmation that will be sent to the e-mail address associated to the customer account by the customer, and which will include a link to the present text.

In terms of customer data update, whenever the customer wishes to check the data supplied to PROZIS, s/he can do so by accessing his or her PROZIS account. The customer is required to keep his or her account access information secure since any and all action taken, or request made, from his or her account will be the sole responsibility of the customer, provided that the customer identity validation procedures described below have been performed.

We advise the customer not to store his or her password in the browser, since anyone else who has access to his or her computer will be able to access his or her personal data.


For what purpose are gathered data used?

Customer data are processed to perform actions such as order processing, notification of possible changes to website functionalities, surveys and interaction assessment for statistical purposes.

We can also send product and service information, campaigns, promotions and special offers by e-mail from time to time. Should the customer not wish to be contacted for said purposes, s/he can cancel his or her newsletter subscription by opting out in the Manage Permissions tab of the account data area or by clicking the link made available for that specific purpose.


2.2.2. Customer contact with PROZIS

Whenever the customer, of his or her own initiative, contacts PROZIS to obtain information regarding products, the purchase process, order status or to report any website-related situation, PROZIS may need to gather additional personal data for several purposes, which will be specifically transmitted but that can generally fit the following situations:

i) confirming customer identity and reason for contact.

PROZIS has implemented additional measures to confirm the identity of the person in cases where s/he is contacting us by phone, as a way of guaranteeing we are indeed contacting the account data subject.

Thus, from May 25th, 2018 onwards, the operator will only proceed with the call once s/he has transmitted, in a clear, objective way, the purpose and conditions of validating a customer's identity and after receiving from said customer the intention of proceeding with the contact under such conditions.

With this is mind, and as an example, the operator will ask permission to access the shopping history of the last 6 (six) months) and will only do so should the customer be asked to specify one or more products purchased in previous orders.

As an alternative, and after describing this identity validation mechanism, an alphanumeric validation code may be sent to the mobile phone or e-mail address registered to the customer account, which should then be conveyed to the operator at the beginning of the call.

Once the customer's identity has been validated, the operator will ask some key questions based on the reason for contact so as to have a better context of the situation and possibly forward it to another Customer Service employee that specialises in said subject.

A possible recording of the phone call for service quality assessment will depend on previous and express consent from the customer.


Every time there is a contact between the customer and the Customer Support service, and once the situation that determined said contact is deemed to be resolved, the customer will receive an e-mail confirming the complaint/request status update. Any personal data that is part of the process of the initial contact will be kept for 30 months, after which they will be permanently deleted. For statistical purposes, if the customer consents to it, his or her customer service satisfaction level will be registered. This does not mean any personal data will be saved – only the assessment level, anonymously.

2.2.3. PROZIS' contact with the customer

PROZIS may need to contact the customer regarding a specific order so as to:

i) confirm or correct any personal data necessary to complete the delivery process (e.g. delivery address). In these cases, the mobile phone number registered in the customer file will be contacted and, once the call has been placed, the operator will confirm the identity of the speaker following the procedure described in 2.2.2./i above, if necessary.
ii) inform the customer that a message has been sent to his or her account message box due to one or more articles in the order being out of stock and that as an alternative to the unavailable products there can be a full refund or a replacement of the items for similar products, as mentioned in article 1.4 of the General Conditions of Sale.

2.2.4. Cookies and other Marketing tools

2.2.4.1. Cookie classification and description

As to type:

Essential – they allow for website browsing and functionality use. Without these cookies, requests cannot be processed.

Functionality or performance - they gather information regarding the way the user uses the website, aiming to improve the latter's functionality. PROZIS is then therefore able to understand which products and promotions are more suitable to the interests and needs of the customer by: drawing up statistics according to non-individual customer behaviour and his or her use of the website; measuring advertising campaign effectiveness; introducing browsing improvements, etc. so as to improve the website's performance and response effectiveness. For this reason, authorised third-party performance cookies are also used with the purposes outlined herein.


Analytical - used anonymously for statistical purposes and to improve website operation, without ever gathering personal information. They allow highlighting articles that may be of interest to customers or visitors, monitoring website performance, determining the most effective way of connecting pages or even understanding why some pages are receiving error messages.


As to validity:

Permanent - they are stored in the customer's computer or device, between browser sessions, so as to keep definitions or preferences and improve website use on the next visit. Some of these cookies are supplied by authorised third parties and are limited to the following: presenting campaigns and products that may be of interest to the customer; retargeting (advertising of PROZIS products on partner websites or social media without storing personal data or user profiles, meaning they do not disclose any personal data to third parties, since the advertising is completely anonymous).


Session – limited to each user login, which means they expire after logging out from the browser. Their purpose may be to show products previously added to your shopping cart, identifying problems and ensuring a better browsing experience. Some session cookies can also be a guarantee of reinforced security.

Cookies used by the Prozis website:

Strictly necessary


Cookie name Purpose
Przsid This cookie is a "session cookie" and allows us to know who you are between pages.
_am Used to check if you're browsing our website's desktop or mobile version.


Other cookies


Cookie name Purpose
_sl Cookie to save current store and language.
_rm This cookie is created when you select the "remember me" option at login. No personal information, like username or password, is stored here. It is deleted when you explicitly log out of your account.
_gvawy Cookie to display/hide pop-ups about giveaways or contests.
__redir, __rrid, __rridul, __clkid, __sid_ot, __usrid_ot, __vh_ot, __cph_ot, __rfa_ot Cookies to anonymously track visits and page views.
nws_ck Cookie to display or hide the sticky top bar.
selected_elem Cookie to save data about actions that require login (triggering them after login).
BIGipServer Cookies starting with "BIGipServer" (BIG-IP persistence cookie) are used to improve performance and security on the website.
incap_ses_, visid_incap_ Cookies starting with "incap_ses_" or "visid_incap_" are used to improve performance and security on the website.


Third party cookies


Google Analytics

Cookie name Purpose
_ga Used to distinguish users.
_gat Used to throttle request rate.
__utma Used to distinguish users and sessions. The cookie is created when the javascript library executes and no previous "__utma" cookie exists. The cookie is updated every time data is sent to Google Analytics.
__utmb Used to determine new sessions/visits. The cookie is created when the javascript library executes and no previous "__utmb" cookie exists. The cookie is updated every time data is sent to Google Analytics.
__utmc Not used. This cookie used to operate in conjunction with the "__utmb" cookie to determine whether the user was in a new session/visit.
__utmz Stores the traffic source or campaign that explains how the user reached our site. The cookie is created when the javascript library is executed, and is updated every time data is sent to Google Analytics.


Youtube

Cookie name Purpose
SID, LOGIN_INFO, PREF, SSID, HSID, VISITOR_INFO1_LIVE These cookies are used by Youtube to store user preferences and some contain enough information for tracking.


Add This

Cookie name Purpose
Uid Uniquely assigned machine-generated user ID
di/dt Maintenance cookies that help manage expiration for other cookies
Bt User interest modelling
Uvc Measures how often an AddThis user is seen
ssc/psc/uvc These cookies are used to recording the user's sharing and social activity
Loc Geolocation, used to help publishers know approximately where people sharing information are located
__atuvc, __atuvs Created and read by AddThis JavaScript for sharing pages on social networks


Globalsign.com

Cookie name Purpose
__cfduid Used to override any security restrictions based on the IP address the visitor is coming from. It does not contain any user identification information.



2.2.4.2. Activating and deactivating cookies and other similar technologies

Newsletters and other communications may contain information to indicate if they have been opened and check if enclosed links have been clicked on, for statistical purposes. However, the customer can always cancel the newsletter and e-mail communications by selecting the option mentioned in the received communications.

Furthermore, the customer will be able to manage the use of cookies and other similar technologies in the browser's Help menu. Such as mentioned in the message on top of this page, access to the PROZIS online store depends on the use of cookies, meaning that deactivating them may condition website browsing.

For more information, please check the information made available in each browser or articles containing specific information on this subject (e.g. http://www.allaboutcookies.org).


2.2.4.3. Personalised communications for product promotion

Depending on whether the customer chooses the standard or the custom experience, PROZIS may or may not send e-mails, in the form of notifications or newsletters, through which it performs general or customer-oriented promotional campaigns. On both cases, said communications only happen after confirming the customer has expressly and unequivocally consented and that s/he has been informed of his or her right to cancel permissions granted for such purposes at any time. The customer can check permissions granted in the scope of personal data processing in the "Manage Permissions" tab of his or her account.

Personal data processing for personal communications is handled in strict compliance with the GDPR both by PROZIS employees and by third parties to which the abovementioned data is disclosed for purposes of performing services necessary for launching promotional campaigns.


2.2.4.4. Redirection

Some website hyperlinks will redirect the customer to PROZIS-partner external websites. By clicking on those hyperlinks, you will be leaving the PROZIS website. As it's not possible to control those websites, PROZIS will not be liable for any content made available there.

2.3. Processing Security

PROZIS uses one of the safest online order systems and is constantly improving its software so as to offer the best possible security to its customers. It uses a server certificate, also known as a digital certificate, to keep customers' identity safe, as well as SSL (Secure Sockets Layer) encryption of transmitted data.

2.4. Limitation of Purpose, Access and Retention

PROZIS commits to using its customers' and visitors' personal data for purposes strictly necessary to pursuing its activity, with limitations resulting from the scope of said activity or range of consent expressly given by data subjects. This means that data will not be conveyed to a third party without the knowledge and/or authorisation of data subjects in the cases where PROZIS is thus legally bound.

As such, PROZIS ensures that its employees only access said data as needed to perform a given action. Employees are identified and monitored according to functions and tasks assigned to them in the scope of their contractual relationship.


2.5. Data Subject Rights

2.5.1. Right to Information and Right of Access to Personal Data

Customers have the right to request information about stored personal data at any time regarding category, origin and recipient(s), data retention period, processing purposes, identification of the data controller, data protection officer and respective contacts.

Where requests from a data subject are manifestly unfounded or excessive, PROZIS may charge a fee of EUR 100/hour (one hundred euros) to process the request. This fee must be paid within 5 (five) working days after receiving payment instructions. The instructions shall be sent in writing to the e-mail address provided by the data subject and/or via SMS to the mobile phone number registered to your user account or specified in the relevant information request.


2.5.2. Right to rectification and erasure of personal data

To exercise his or her right to rectify data, the customer must send their request identifying the data to be modified and its new enunciation by e-mail to [email protected], or by registered letter sent to the data processing controller: ONSALESIT, S.A., Zona Franca Industrial, Plataforma 28, Pav. K, Mod. 6, Caniçal, 9200-047 Machico, Portugal. The same process must be followed if the customer wishes to exercise their right to erasure of personal data. In both cases, the customer will receive confirmation, via the same channel, that their request was answered as requested.

2.5.3. Right to object and withdrawal of prior consent

To strengthen the principle of transparency in the processing of personal data and customer communications, PROZIS allows the customer to modify the data processing permissions granted for each of the indicated purposes at any time. Through the opt-in and opt-out features made available for the activation and deactivation of granted permissions — the "Manage Permissions" tab of the customer’s personal account — the customer may modify or withdraw previous consents, namely those provided for the purpose of receiving advertising campaigns, newsletters and other individualised communications aimed at optimising the PROZIS-customer relationship or the custom experience.

As a way of guaranteeing the right to withdraw consent and to limit the processing time of personal data, PROZIS provides the customer with access to his or her permission management actions in the "Manage Permissions" tab of his or her personal area, under the option "Permission History".


2.6. Changes to Contact and Privacy Policy

2.6.1. Any changes made to this Data Protection and Privacy Policy shall be posted on the PROZIS website, and all previous versions shall be available here.

2.6.2. According to the RGPD, the retail company ONSALESIT, S.A., legal person number 506806693, with headquarters in Zona Franca Industrial, Plataforma 28, Pavilhão K, Modelo 6, Caniçal, 9200-047 Machico, Portugal, is the Personal Data Processing Controller.

2.6.3. Irregularities, non-compliances and any security restrictions to personal data processing must be immediately conveyed to PROZIS' Personal Data Processor by sending an e-mail to [email protected]


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